To safeguard your account, we encourage you to follow these best practices:
Protect Your Personal Information:
- Avoid sharing your account details, passwords, PIN or OTP with anyone. Be vigilant about unsolicited communications requesting sensitive information.
- Watch out for emails, SMS, or calls requesting sensitive information—Wema bank will never ask for these.
- Always verify the sender before clicking on links. If unsure, contact us immediately.
Stolen or Missing Debit Card:
- If your debit card is lost or stolen, please contact our support line immediately at 08039003700 or 070022552528 to request a card hotlist or via ALAT app .
- Always shield your PIN when using an ATM or POS terminal.
Compromised Account Information:
- If you suspect that your account information (e.g., PIN, password) has been compromised, dial *945*911# from your registered mobile number to block the account and visit the nearest Wema Bank branch for further assistance.
Stay Alert for Fake Customer Support Accounts
- Fraudsters create fake social media profiles posing as banks.
- Only engage with our official verified accounts and contact numbers.
- If in doubt, always reach out via our official website (www.wemabank.com)
- Report suspicious transactions or fraud cases immediately via telephone on 08039003700 or contact us on WhatsApp, 09044411010.
- The faster you report, the quicker we can act!