Wemabank

Account Management 7

• Account Balance
• Account Opening
• Account Reactivation
• Account Restriction
• BVN Management

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Airtime, Data and Transfers 4

• Airtime (Others)
• Airtime (Self)
• Airtime/Data
• Transfers

Cable TV: Range 4

• Cable TV: Range
• DSTV
• GOTV
• Startimes

Electricity Bill 10

• ABUJA Electricity Payment
• EKO Electricity Payment
• Electricity Bill
• ENUGU Electricity Payment
• IBADAN Electricity Payment

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Cardless Transaction 2

• MCash
• CoralPay

School and Exams 1

• JAMB

Loans 1

• Quick Loan

Internet Service 3

• Internet Service Menu
• SMILE
• SPECTRANET

Contact Us 2

• Channels to Contact Us
• How to Lodge a complaint

Wema Bank Branch Sort Codes 22

• Branch Sort Code (All State)
• ABIA
• ABUJA
• AKWA-IBOM
• BAUCHI

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Customer Service 6

• ALAT Account Customer Update Form
• ALAT SMS Deactivation Indemnity Form
• WEMA Account Reactivation Form
• WEMA Account Upgrade or Conversion Form
• WEMA Customer Information Update Form (Individual)

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ALAT 17

• What is ALAT?
• Who can use ALAT?
• How much does it cost to get ALAT?
• Which mobile platforms are supported by the ALAT Application?
• Can I create goals on ALAT?

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USSD 16

• What Is USSD?
• What activities can I perform using this service?
• What is the code for Wema USSD?
• How do I register for Wema USSD?
• Why should I sign up for Wema USSD?

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ALAT FOR BUSINESS 15

• What is ALAT for Business?
• Which businesses can sign up on ALAT for business?
• Can I request for a debit card for my business on ALAT for Business?
• Can I make offshore transfers using ALAT for Business?
• What is the maximum amount I can transfer overseas using ALAT for Business?

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FRAUD 4

• My card details got compromised, what do I do?
• I got an email requesting my card details and pin, what do I do?
• If my phone is stolen or my account has been hacked, what am I expected to do?
• A fraudulent transaction occurred on my account, what can I do?

WEMA SCHOOL ONLINE SOLUTION 4

• What is Wema School Online Solution?
• What schools are eligible?
• What does the school require to enlist on this school solution?
• Can the school opt for only the fees payment module without enlisting on the portal solution?

OUTLET BY ALAT 4

• What is OUTLET BY ALAT?
• What can I do with OUTLET BY ALAT?
• Who can sell on OUTLET BY ALAT?
• Must I have an ALAT account to perform transactions on OUTLET BY ALAT?

WEMA WEBPAY SOLUTION (CIPG) 4

• What is Wema WebPay Solution (CIPG)
• What is the duration for deploying the Wema WebPay Solution
• What is the pricing for the Wema WebPay Solution?
• Which organizations can it be deployed to?

DEBIT CARDS 24

• I misplaced my card; how do I block my card?
• My card is not working on POS, what is wrong?
• The error message while using my card says, "issuer inoperative", what do I do?
• Can I use my Wema debit card outside the country?
• Can I use my Wema debit card for online transactions?

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CREDIT CARDS 11

• What is Credit Card?
• What are the variants of credit card available?
• What is the cycle of repayment of credit card?
• What are the types of credit cards available in Wema bank?
• Can I get a dollar-denominated credit card?

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PREPAID CARDS 16

• What can I do with my prepaid card?
• What are the benefits of the Wema bank prepaid card?
• I am not a Wema bank customer, can I get a prepaid card?
• Can I use my Wema prepaid card outside the country?
• Can I get a prepaid card issued for a third-party?

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ALAT VIRTUAL DOLLAR CARD 3

• What is the Virtual Dollar Card?
• Can I use my Virtual Dollar Card for a money transfer?
• What is the maximum amount I can have in my dollar account?

LOANS 11

• What is Fixed Term Loan?
• I don't have a salary account with Wema bank, can I have access to a fixed-term loan?
• What is the maximum loan amount I can get?
• What is the maximum loan tenure for a fixed-term loan?
• How long does the loan take to get disbursed into my account?

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OVERDRAFT FACILTY 7

• What is a revolving overdraft?
• Who are those qualified to access revolving overdraft?
• I have a salary savings account; can I access revolving overdraft?
• I am a new customer; can I have access to this facility?
• What are the minimum and maximum limits I can have access to?

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WEMA ASSET ACQUISITION SCHEME 8

• What is Wema Asset Acquisition Scheme (WAAS)?
• What kind of facility can I access with WAAS?
• What are the minimum and maximum amount I can access through this facility?
• Can I acquire used products with WAAS?
• What is the tenure for repayment of the WAAS facility?

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SCHOOL FEES ADVANCE 7

• Do I need to have an account with WEMA to have access to this facility?
• What are the minimum and maximum facility amount I can access?
• What is the tenure for repayment of this facility?
• What is the maximum number of children I can access this loan for?
• What collateral do I need for this loan?

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DEVICE LOAN 6

• What is a device loan
• What devices can I buy
• What are the minimum and maximum amount I can get?
• Do I need an account with the bank to access this facility?
• Does the loan require collateral?

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ALAT SALARY LOAN 21

• What is an ALAT salary loan?
• I am a business owner can I access this facility?
• What is the maximum and minimum amount I can access?
• I don't have an account with Wema Bank can I still apply for this facility?
• Do I need collateral or a guarantor for this facility?

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ALAT GOAL BASED LOAN 10

• What is a goal-based loan?
• How do I get a goal-based loan?
• How do I qualify for a goal-based loan?
• How long can I get it for?
• What is the interest rate on the loan?

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EASY LIFE 8

• Who qualifies to have this account?
• Who is Easy Life Account meant for?
• What is the maximum savings limit on Easy Life account?
• What is the single deposit limit and single withdrawal limit for this account?
• What are the documents I need to provide to be able to open this account?

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ROYAL KIDDIES ACCOUNT 18

• Must I get the E-purse on account opening?
• What is the Royal Kiddies e-purse?
• Is there a minimum operating balance?
• How much is required to open a Royal Kiddies Account?
• What happens when my child becomes older than 18 years?

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PURPLE ACCOUNT 15

• Can a draft be issued on a Purple Account and what charges will apply?
• Is there interest on this account?
• What is the opening balance for Purple Account?
• How is this account different from a normal savings account?
• Does my parent need to give their approval for me to open this account?

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MOMENT ACCOUNT 18

• Do I need to visit the branch where I opened my account to carry out a transaction?
• Can I borrow money from the bank on this account?
• What happens when I provide the valid means of ID?
• What happens if I want to deposit more than the savings limit
• What if I want to withdraw more than N50,000?

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PERSONAL SAVINGS ACCOUNT 16

• What are the benefits of having this account?
• What documents do I need to open the Savings Account?
• Where can I open Savings Account?
• Can I deposit a cheque into this account?
• If I withdraw more than three (3) times in a month what happens?

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SALARY SAVINGS ACCOUNT 9

• I am not a salary earner; can I open a salary savings account?
• What are the benefits of opening a salary savings account?
• What documents do I need to open a salary savings account?
• Can I access a loan with my salary savings account?
• Do I need collateral to obtain a loan with my salary savings account?

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SMART SAVE ACCOUNT 20

• Where can I open a Smart Save Savings Account?
• Must my deposits be paid across the counter with cash?
• Upon the conclusion of my target savings how will I access my funds?
• What happens if I want to withdraw my total savings before the target date?
• Will I be allowed to deposit more than the specified target amount?

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WEMA TREASURE ACCOUNT 11

• What are the requirements needed for this account to be opened?
• What happens if I withdraw more than three times?
• Do I get interest on the money in my Wema Treasure Account?
• What is the minimum opening balance for this account?
• How is this account different from savings or current account?

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SALARY CURRENT ACCOUNT 8

• What is Salary Current Account?
• What are the benefits of a Salary Current Account?
• What is the operating balance for Salary Current Account?
• Can I access a loan with my salary current account?
• What are the documents needed to open this account?

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PERSONAL CURRENT ACCOUNT 14

• Is there a limit on the amount I can withdraw from my personal current account?
• What is the account maintenance charge for this account?
• What charges applies on this account?
• What is Personal Current Account?
• How much do I need to leave in the account?

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PRESTIGE CURRENT ACCOUNT 17

• Is there need for human intervention in maintaining the account maintenance charge concession?
• Is there any limitation on the number of withdraws I can do on this account?
• Can a loan be booked on this account?
• Can a draft be issued on a PCA account?
• What are the other benefits of operating a PCA account?

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PRESTIGE CURRENT ACCOUNT PLUS 13

• Can I access a credit card on Prestige Current Account Plus?
• What happens if I withdraw below the minimum operating balance?
• What is the cost of cheque book renewal?
• Can Prestige Current Account Plus be operated outside Nigeria?
• What is Prestige Current Account Plus?

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MYBUSINESS ACCOUNT 17

• Where can I open this MyBusiness account?
• Can MyBusiness Account holders have a debit card?
• Can an individual open MyBusiness Account?
• What are the advantages of this business account over the normal Corporate Current Account?
• Can I have an overdraft line on this account?

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MYBUSINESS ACCOUNT PLUS 16

• Where can I open this account?
• Can MyBusiness Account Plus account holders have a debit card?
• Can an individual open MyBusiness Plus Account?
• What are the advantages of MyBusiness account over the normal Corporate Current Account?
• Can I have an overdraft line on this account?

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DOM PLUS ACCOUNT 10

• What is Dom Plus Account?
• What are the benefits of DOM Plus Account?
• What is the operating balance for DOM Plus Account?
• Can I receive IMTO (International Money Transfer Operator) remittances into this account?
• What are the documents needed to open this account?

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FORM A 4

• REQUIREMENT FOR SCHOOL FEES (FORM A)
• REQUIREMENT FOR Medical Fee (FORM A)
• REQUIREMENT FOR Business Travel Allowance (BTA) (FORM A)
• REQUIREMENT FOR Personal Travel Allowance (PTA) (FORM A)

MASTERCARD DOLLAR DEBIT CARD 1

• MasterCard Dollar Debit Card

Visa USD Travel Card 1

• Visa USD Travel Card

Prepaid Cards FAQ 1

• Prepaid Cards FAQ

TEST 1

• what is alat