So sorry for the inconvenience, please check your account balance to confirm if the sufficiency of funds in your account.
Is your account balance sufficient and still the transaction was declined? kindly check your email for notifications from the Bank communicating the reason for the decline and the steps required to rectify the issue.
No email? Do not panic, kindly chat us on Whatsapp on 09044411010 and we would be happy to assist, alternatively you can click on this link to log a complaint - https://purpleconnect.wemabank.com/support/tickets/new