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FAQs
ALAT
17
What is ALAT?
Who can use ALAT?
How much does it cost to get ALAT?
Which mobile platforms are supported by the ALAT Application?
Can I create goals on ALAT?
See all 17 articles
USSD
16
What Is USSD?
What activities can I perform using this service?
What is the code for Wema USSD?
How do I register for Wema USSD?
Why should I sign up for Wema USSD?
See all 16 articles
ALAT FOR BUSINESS
15
What is ALAT for Business?
Which businesses can sign up on ALAT for business?
Can I request for a debit card for my business on ALAT for Business?
Can I make offshore transfers using ALAT for Business?
What is the maximum amount I can transfer overseas using ALAT for Business?
See all 15 articles
FRAUD
4
My card details got compromised, what do I do?
I got an email requesting my card details and pin, what do I do?
If my phone is stolen or my account has been hacked, what am I expected to do?
A fraudulent transaction occurred on my account, what can I do?
WEMA SCHOOL ONLINE SOLUTION
4
What is Wema School Online Solution?
What schools are eligible?
What does the school require to enlist on this school solution?
Can the school opt for only the fees payment module without enlisting on the portal solution?
OUTLET BY ALAT
4
What is OUTLET BY ALAT?
What can I do with OUTLET BY ALAT?
Who can sell on OUTLET BY ALAT?
Must I have an ALAT account to perform transactions on OUTLET BY ALAT?
WEMA WEBPAY SOLUTION (CIPG)
4
What is Wema WebPay Solution (CIPG)
What is the duration for deploying the Wema WebPay Solution
What is the pricing for the Wema WebPay Solution?
Which organizations can it be deployed to?
DEBIT CARDS
24
I misplaced my card; how do I block my card?
My card is not working on POS, what is wrong?
The error message while using my card says, "issuer inoperative", what do I do?
Can I use my Wema debit card outside the country?
Can I use my Wema debit card for online transactions?
See all 24 articles
CREDIT CARDS
11
What is Credit Card?
What are the variants of credit card available?
What is the cycle of repayment of credit card?
What are the types of credit cards available in Wema bank?
Can I get a dollar-denominated credit card?
See all 11 articles
PREPAID CARDS
16
What can I do with my prepaid card?
What are the benefits of the Wema bank prepaid card?
I am not a Wema bank customer, can I get a prepaid card?
Can I use my Wema prepaid card outside the country?
Can I get a prepaid card issued for a third-party?
See all 16 articles
ALAT VIRTUAL DOLLAR CARD
3
What is the Virtual Dollar Card?
Can I use my Virtual Dollar Card for a money transfer?
What is the maximum amount I can have in my dollar account?
LOANS
11
What is Fixed Term Loan?
I don't have a salary account with Wema bank, can I have access to a fixed-term loan?
What is the maximum loan amount I can get?
What is the maximum loan tenure for a fixed-term loan?
How long does the loan take to get disbursed into my account?
See all 11 articles
OVERDRAFT FACILTY
7
What is a revolving overdraft?
Who are those qualified to access revolving overdraft?
I have a salary savings account; can I access revolving overdraft?
I am a new customer; can I have access to this facility?
What are the minimum and maximum limits I can have access to?
See all 7 articles
WEMA ASSET ACQUISITION SCHEME
8
What is Wema Asset Acquisition Scheme (WAAS)?
What kind of facility can I access with WAAS?
What are the minimum and maximum amount I can access through this facility?
Can I acquire used products with WAAS?
What is the tenure for repayment of the WAAS facility?
See all 8 articles
SCHOOL FEES ADVANCE
7
Do I need to have an account with WEMA to have access to this facility?
What are the minimum and maximum facility amount I can access?
What is the tenure for repayment of this facility?
What is the maximum number of children I can access this loan for?
What collateral do I need for this loan?
See all 7 articles
DEVICE LOAN
6
What is a device loan
What devices can I buy
What are the minimum and maximum amount I can get?
Do I need an account with the bank to access this facility?
Does the loan require collateral?
See all 6 articles
ALAT SALARY LOAN
21
What is an ALAT salary loan?
I am a business owner can I access this facility?
What is the maximum and minimum amount I can access?
I don't have an account with Wema Bank can I still apply for this facility?
Do I need collateral or a guarantor for this facility?
See all 21 articles
ALAT GOAL BASED LOAN
10
What is a goal-based loan?
How do I get a goal-based loan?
How do I qualify for a goal-based loan?
How long can I get it for?
What is the interest rate on the loan?
See all 10 articles
EASY LIFE
8
Who qualifies to have this account?
Who is Easy Life Account meant for?
What is the maximum savings limit on Easy Life account?
What is the single deposit limit and single withdrawal limit for this account?
What are the documents I need to provide to be able to open this account?
See all 8 articles
ROYAL KIDDIES ACCOUNT
18
Must I get the E-purse on account opening?
What is the Royal Kiddies e-purse?
Is there a minimum operating balance?
How much is required to open a Royal Kiddies Account?
What happens when my child becomes older than 18 years?
See all 18 articles
PURPLE ACCOUNT
15
Can a draft be issued on a Purple Account and what charges will apply?
Is there interest on this account?
What is the opening balance for Purple Account?
How is this account different from a normal savings account?
Does my parent need to give their approval for me to open this account?
See all 15 articles
MOMENT ACCOUNT
18
Do I need to visit the branch where I opened my account to carry out a transaction?
Can I borrow money from the bank on this account?
What happens when I provide the valid means of ID?
What happens if I want to deposit more than the savings limit
What if I want to withdraw more than N50,000?
See all 18 articles
PERSONAL SAVINGS ACCOUNT
16
What are the benefits of having this account?
What documents do I need to open the Savings Account?
Where can I open Savings Account?
Can I deposit a cheque into this account?
If I withdraw more than three (3) times in a month what happens?
See all 16 articles
SALARY SAVINGS ACCOUNT
9
I am not a salary earner; can I open a salary savings account?
What are the benefits of opening a salary savings account?
What documents do I need to open a salary savings account?
Can I access a loan with my salary savings account?
Do I need collateral to obtain a loan with my salary savings account?
See all 9 articles
SMART SAVE ACCOUNT
20
Where can I open a Smart Save Savings Account?
Must my deposits be paid across the counter with cash?
Upon the conclusion of my target savings how will I access my funds?
What happens if I want to withdraw my total savings before the target date?
Will I be allowed to deposit more than the specified target amount?
See all 20 articles
WEMA TREASURE ACCOUNT
11
What are the requirements needed for this account to be opened?
What happens if I withdraw more than three times?
Do I get interest on the money in my Wema Treasure Account?
What is the minimum opening balance for this account?
How is this account different from savings or current account?
See all 11 articles
SALARY CURRENT ACCOUNT
8
What is Salary Current Account?
What are the benefits of a Salary Current Account?
What is the operating balance for Salary Current Account?
Can I access a loan with my salary current account?
What are the documents needed to open this account?
See all 8 articles
PERSONAL CURRENT ACCOUNT
14
Is there a limit on the amount I can withdraw from my personal current account?
What is the account maintenance charge for this account?
What charges applies on this account?
What is Personal Current Account?
How much do I need to leave in the account?
See all 14 articles
PRESTIGE CURRENT ACCOUNT
17
Is there need for human intervention in maintaining the account maintenance charge concession?
Is there any limitation on the number of withdraws I can do on this account?
Can a loan be booked on this account?
Can a draft be issued on a PCA account?
What are the other benefits of operating a PCA account?
See all 17 articles
PRESTIGE CURRENT ACCOUNT PLUS
13
Can I access a credit card on Prestige Current Account Plus?
What happens if I withdraw below the minimum operating balance?
What is the cost of cheque book renewal?
Can Prestige Current Account Plus be operated outside Nigeria?
What is Prestige Current Account Plus?
See all 13 articles
MYBUSINESS ACCOUNT
17
Where can I open this MyBusiness account?
Can MyBusiness Account holders have a debit card?
Can an individual open MyBusiness Account?
What are the advantages of this business account over the normal Corporate Current Account?
Can I have an overdraft line on this account?
See all 17 articles
MYBUSINESS ACCOUNT PLUS
16
Where can I open this account?
Can MyBusiness Account Plus account holders have a debit card?
Can an individual open MyBusiness Plus Account?
What are the advantages of MyBusiness account over the normal Corporate Current Account?
Can I have an overdraft line on this account?
See all 16 articles
DOM PLUS ACCOUNT
10
What is Dom Plus Account?
What are the benefits of DOM Plus Account?
What is the operating balance for DOM Plus Account?
Can I receive IMTO (International Money Transfer Operator) remittances into this account?
What are the documents needed to open this account?
See all 10 articles
FORM A
4
REQUIREMENT FOR SCHOOL FEES (FORM A)
REQUIREMENT FOR Medical Fee (FORM A)
REQUIREMENT FOR Business Travel Allowance (BTA) (FORM A)
REQUIREMENT FOR Personal Travel Allowance (PTA) (FORM A)
MASTERCARD DOLLAR DEBIT CARD
1
MasterCard Dollar Debit Card
Visa USD Travel Card
1
Visa USD Travel Card
Prepaid Cards FAQ
1
Prepaid Cards FAQ
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