My card details got compromised, what do I do?
Stop usage by immediately turning off master status on card control. If you wish to hotlist your debit card, please visit the ALAT Application or call conta...
Sun, 7 Feb, 2021 at 6:34 PM
I got an email requesting my card details and pin, what do I do?
Please do not respond, rather, report fraudsters to us through a different channel entirely. Kindly contact us via telephone on 07000PURPLE or 08039003700 ...
Wed, 19 May, 2021 at 5:15 PM
If my phone is stolen or my account has been hacked, what am I expected to do?
Dial the emergency code *945*911# to deactivate your USSD profile or Block your account.
Sun, 7 Feb, 2021 at 6:34 PM
A fraudulent transaction occurred on my account, what can I do?
Immediately visit the ALAT Application to change your login credentials i.e. password and PIN as well as your debit/credit card PIN. Should you encounte...
Wed, 19 May, 2021 at 5:19 PM